Try a solution based on the issue you are experiencing:<\/p>\n\n\n\n
NOTES:<\/p>\n\n\n\n
- If the screen of your TV is black and nothing<\/strong> is displayed, see the FAQ: No picture on the TV screen.<\/a><\/li>
- When using a TV with the Self Diagnostics<\/strong> option, try the Self Diagnostics<\/strong> test. For details, refer to the following Q&A: How to use the Self Diagnostics option.<\/a><\/li><\/ul>\n\n\n\n
- Lines on the screen<\/a><\/li>
- Blurred screen<\/a><\/li>
- Abnormal display<\/a><\/li>
- Grey screen<\/a> <\/li>
- Odd colors on the screen<\/a><\/li>
- Other screen issues<\/a><\/li><\/ul>\n\n\n\n
Lines on the screen (vertical\/horizontal lines, bands)<\/strong>
Image diagram of symptom
Press the HOME<\/strong> button on the remote to display the TV menu screen.<\/p>\n\n\n\nWhen the same issue occurs in the menu screen
<\/strong><\/p>\n\n\n\n
There may be an issue with your TV. Follow these steps to troubleshoot:<\/p>\n\n\n\n
- Restart the TV and check if the issue is resolved.
- Turn off the TV and unplug the AC power cord (main lead).<\/li>
- Keep the TV unplugged for 2 minutes.<\/li>
- Plug in the AC power cord (main lead) and turn on the TV to check its status.<\/li><\/ol><\/li>
- If the above steps does not help to resolve the symptom, the product may require service.<\/li><\/ol>\n\n\n\n
When there are no issues on the menu screen<\/strong>
There may be issues with the broadcast signal source, Cable\/Satellite box, IPTV, or other devices such as a DVD player.
Follow these steps to troubleshoot:<\/p>\n\n\n\n- Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.<\/li>
- If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
It is recommended to adjust the antenna direction and location.<\/li> - Try plugging the power cord into a different electrical outlet and\/or surge protector.
These symptoms can occur if the electrical outlet is improperly wired or not producing the proper voltage.
If using a surge protector or extension cord, it also could be faulty.<\/li><\/ol>\n\n\n\n(Back to top)<\/a><\/p>\n\n\n\n
Blurred<\/strong><\/a> screen (<\/strong>Blurry, Hazy, Dull)<\/strong>
Press the HOME<\/strong> button on the remote to display the TV menu screen.<\/p>\n\n\n\nWhen the same issue occurs in the menu screen
<\/strong>There may be an issue with your TV.
NOTE:<\/strong> Images may look like they are trailing or the screen may be dark during use in a cold place. This is not a malfunction and will recover when the temperature rises back to normal.<\/p>\n\n\n\n- Restart the TV and check if the issue is resolved.
- Turn off the TV and unplug the AC power cord (main lead).<\/li>
- Keep the TV unplugged for 2 minutes.<\/li>
- Plug in the AC power cord (main lead) and turn on the TV to check its status.<\/li><\/ol><\/li>
- If the TV is connected to an active and stable Internet connection, install the latest TV software.<\/li>
- Clean the TV screen.<\/li>
- If the above steps do not help to resolve the symptom, the product may require service.<\/li><\/ol>\n\n\n\n
When there are no issues on the menu screen
<\/strong>There may be issues with the TV settings, broadcast signal source, Cable\/Satellite box, IPTV, or other devices such as a DVD player.<\/p>\n\n\n\n- For TVs with the Motionflow function, select Standard<\/strong> or Off<\/strong>.<\/li>
- If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
It is recommended to adjust the antenna direction and location.<\/li>- The quality obtained from DVD discs recorded on home DVD recorders often varies due to different quality settings being used on the recorders.
Picture quality from VHS tapes often appears to be significantly worse than other sources, symptoms often include grainy and watery picture.<\/li>- Reset your TV to the factory defaults. Refer to the instruction manual supplied with the product. <\/li><\/ol>\n\n\n\n
(Back to top)<\/a><\/p>\n\n\n\n
Abnormal display
<\/p>\n\n\n\n
Refer to the following FAQ.
The screen appears to have a cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes.<\/a><\/p>\n\n\n\n(Back to top)<\/a><\/p>\n\n\n\n
- If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
- For TVs with the Motionflow function, select Standard<\/strong> or Off<\/strong>.<\/li>
- Restart the TV and check if the issue is resolved.
- Blurred screen<\/a><\/li>
- When using a TV with the Self Diagnostics<\/strong> option, try the Self Diagnostics<\/strong> test. For details, refer to the following Q&A: How to use the Self Diagnostics option.<\/a><\/li><\/ul>\n\n\n\n